Please read the following privacy policy (“Privacy Policy”) of the services made available on www.knackkids.org (“Website”). The Website on which the Services are availed, may be referred to for convenience as the “Platform”.

Please ensure that this Privacy Policy is perused by You before availing any services from us. This Privacy Policy shall be updated from time to time and to stay abreast with our methods of using Your information and protecting Your privacy, please keep reviewing this Policy.

 

Thank you for joining KnackKids. We at KnackKids (“Knackkids”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights regarding your personal data.

This Privacy Policy applies when you visit or use our websites, or related services (the “Services”). It also applies to prospective customers of our business and enterprise products. By viewing the Platform, you agree to be bound by the terms of this Privacy Policy.

 

By using the Platform and/or by providing Your information, You consent to the collection and use of the information, You disclose on our Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If we decide to change our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If You do not agree for the forgoing, please do not continue to use or access our Website.

What Data We Get

We collect certain data from you directly, like information you enter yourself, data about your consumption of content, and data from third-party platforms you connect with KnackKids. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using. All data listed in this section is subject to the following processing activities: collecting, recording, structuring, storing, altering, retrieving, encrypting, pseudonymizing, erasing, combining, and transmitting.

Data You Provide to Us

We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.

When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

1. Account Data

In order to use certain features (like accessing content), you need to create a user account, which requires us to collect and store your email address, password, and account settings. As you use certain features on the site, you may be prompted to submit additional information including occupation, government ID information, verification photo, date of birth, race/ethnicity, skill interests, and phone number. Upon account creation, we assign you a unique identifying number/user ID.

 

2. Profile Data

You can also choose to provide profile information like a photo, headline, biography, language, website link, social media profiles, country, or other data. Your Profile Data will be publicly viewable by others.

3. Learning Data

When you access content, we collect certain data including which courses, assignments, workspaces, and quizzes you’ve started and completed; content and subscription purchases and credits; subscriptions; completion certificates; your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course and related content requirements.

Before registering on our platform or subjecting your child to our assessment program, it is important to understand our data collection and retention practices. We may ask you or your child to submit responses to questionnaires, which will be recorded and stored to cater to your specific requirements. All communications, including details about the child’s age, interests, health records, and more, will also be retained by us for business purposes. Additionally, all calls with users, whether counselling calls or otherwise, will be recorded and kept for quality assurance and training purposes. We recommend carefully reviewing our privacy policy and terms of service to ensure you are comfortable with these practices, as well as understanding your rights and control over the collected data. If you have any concerns or questions, we encourage you to reach out to us or seek legal advice

4. Kids Payment Data

If you make purchases, we collect certain data about your purchase (such as your name, billing address, and pin-code) as necessary to process your order and which may optionally be saved to process future orders. You must provide certain payment and billing data directly to our payment service providers, including your name, credit card information, billing address, and pin code. We may also receive limited information, like the fact that you have a new card and the last four digits of that card, from payment service providers to facilitate payments. For security, KnackKids does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

5. Communications and Support

If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, messages, location, KnackKids user ID, refund transaction IDs, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.

Data We Collect through Automated Means

When you access the Services (including browsing content), we collect certain data by automated means, including:

1. System Data

Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types.

2. Usage Data

Usage statistics about your interactions with the Services, including content accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, referrer, and other data regarding your use of the Services.

3. Approximate Geographic Data

An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

Use of your Personal Information

We use the collected Information to analyse trends, to conduct research, to administer the Platform/Services and products, to learn about each user’s learning patterns and movements around the Platform/Services and products and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the Platform, products and our Services. We will share your information with third parties only in the ways that are described below in this Policy. We may use the individual data and behaviour patterns combined with personal information to provide you with personalized content, and better your learning objectives. Third parties provide certain services which we may use to analyse the data and information to personalize, drive insights and help us better your experience or reach out to you with more value added applications, products, information and services. However, these third party companies do not have any independent right to share this information. We do not sell, trade or share your Information to any third party unless, we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your personally identifiable information. KnackKids will occasionally send email notices, messages or contact you to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products you have chosen. We may disclose Information:

• ● as required by law, such as to comply with a legal process;

• ● to enforce applicable Terms and Conditions of Our Website, including investigation of potential violations thereof;

• ● when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;

• ● with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Policy;

• ● to protect against imminent harm to the rights, property or safety of the Platform or its users or the public as required or permitted by law;

• ● with third party service providers in order to personalize the Platform/Services/products for a better user experience and to perform behavioural analysis;

• ● Any portion of the information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor’s legal guardian. Such consent is deemed to be provided by your registration with us.

Access to your Personal Information

We will provide you with the means to ensure that your personal information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from Platform. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.

Cookies

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Links

We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by our Website.

Alerts

We may alert you by email or phone (through sms/call/whatsapp) to inform you about new service offerings of KnackKids and its subsidiaries/affiliates or other information which we feel might be useful for you.

Public Forums

When you use certain features on our website like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.

Security

We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our Services/products/Website. Please be aware that, although we endeavour to provide reasonable security (acceptable as per industry practices) for information we process and maintain, no security system can prevent all potential security breaches.

How Long Do We Retain User Data?

Currently, we plan to retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.

User communications

When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

Changes to this Statement

As the Company evolves, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

We believe that every user of our Services/products/Website must be in a position to provide an informed consent prior to providing any Information required for the use of the Services/products/Website. By registering with us, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.

 

Contact Information

Our Grievance Officer shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity.

You may contact us at: Grievance Officer: 

details of the Grievance Officer are provided below:

 

Legal Cell
Email Id: grievance@knackkids.org

Phone Number: +91-90 444 23 888